How it Works


How does Katie’s Plates work?
  1. Between Tuesday morning and Sunday afternoon, you can place your orders for the following week. The deadline for ordering is 12 PM on Sunday. If the website/menu is still open, you're welcome to place a late order, however, we can't guarantee that the website will still be open after noon, so be sure to get your orders in early! You have all week :) 
  2. Click on the “Meals” page, and then you can choose “Dinners”, “Lunches”, and “Weekly Items”. Click on the picture of each meal, and it will take you to a more detailed page with prices and serving sizes.
  3. The dinners are delivered fresh and warm each night between 4 and 7 PM. If you order the Monday dinner, you will get it Monday night. The only exception is the Friday dinner. You will get your Friday dinner on Thursday night. This gives you the freedom to eat that dinner on Thursday night, or wait and heat it up for Friday night.
  4. The Lunches are delivered the night before they are meant to be eaten, during normal delivery hours (4-7 PM). For example: the Tuesday lunch is delivered in a microwave-safe container on Monday night between 4 and 7.
  5. The Weekly Items (Steady Meal, Weekly Breakfast, Weekly Dessert) can be delivered on your choice of Tuesday - Thursday between 4 and 7 PM.
  6. The Steady Meal is an "alternative" option to the regular dinners. If you're not feeling one of the dinners, order the steady meal instead (comes cold)! Everyone loves the steady meals, and they are kid-friendly, so you can even order them for the kiddos.
  7. The Weekly Breakfast contains between 5 and 8 servings if it is a quiche or breakfast casserole, and between 12 and 15 servings if it's a muffin dish. If you need more than that, order more than 1.
  8. The Weekly Dessert usually contains about 10-12 servings. If you need more than that, order more than 1.
  9. Check out the descriptions of each meal to see what the meal consists of and the ingredients. You can also see if the meal is Gluten-Free, Paleo, Whole30 (or all 3!)
  10. Check out like a normal online checkout. If you have any special instructions, please leave it in the notes section when checking out. If your house or apartment is hard to find, please leave us detailed instructions. Make sure your shipping address is correct before ordering (otherwise we may deliver to your billing address!) If ordering for another family, simply put their address in the shipping address section.
  11. If you won’t be home between 4 and 7 each night, please leave a cooler by your front doorstep to keep the food in safe temperature, keep it from your sweet pets, and to keep it from your jealous neighbors :) If you have placed a cooler in any place other than your front door, please let us know in the "notes" section when checking out.
  12. If you’re not in the delivery range, you can still order. Pick up is between 5 and 6 PM at our kitchen location: 4500 Montevallo Road 35210 (Birmingham) or 7648 US Hwy 70 South 37221 (Nashville). Please leave a note of this when checking out if you plan to pick up. If you do not want to pick up every night, we can keep all of your meals in the fridge for when you are ready to pick up. The last day for pick up would be Thursday by 6 PM.
  13. If your delivery has not come by 7 PM, please be patient. We have increased demand, and we work VERY hard to get the meals out to you before 7. Late delivery happens on rare occasion because of Birmingham/Nashville traffic, and sometimes we have to wait a bit longer to get the dinners cooked to a safe temp. You can email Katie if you are worried about your meal not arriving (she will do her best to give you an estimated delivery time if it is after 7). We do not offer preferred delivery times because each night’s route is completely different for us. 
"We work really hard to make sure your dinner arrives to you before 7, or even before 6! However, on occasion, we have meals being delivered later than 7 (this is not common, but it does happen!) We work extremely hard to make sure your meal is there early, but some days, due to our volume, we take a bit longer to get the meals out the door. This is for your safety and happiness, making sure the food is perfectly cooked. If you have any issues with later delivery on occasion, and you don't want to take a chance, please pick up from our storefront." - Katie
  1. To be updated about menus over email, please subscribe at the bottom of the page. You will get 2 emails per week: 1 for the new menu, and one to remind you to order on Sunday.
  2. If it is your first time ordering, you can use the code "kpwelcome" for a discount!
  3. Please keep in mind that Katie is usually cooking in the kitchen, and she does not have time to answer the phone. The best way to contact Katie is through email at katie@katiesplates.com
  4. Any feedback, good and bad, should be sent to feedback@katiesplates.com. We love feedback!!
- Katie’s Plates has allergy awareness. Please email Katie if you need to alert her of an allergy. Sometimes we can accommodate, and sometimes it is not possible (depending on each meal). Check the ingredient list if you need to. 
- If you can’t order online, you can send your order through an email to katie@katiesplates.com. You can also leave a voicemail at 205-706-4465. When ordering over the phone or email, please specify which meals you want, the size, your address, and your name. You will pay with cash or check at the time of first delivery. 
- We can deliver to your place of work if needed as long as you are there during the delivery hours (4-7)
  - Happy ordering, and if you have any questions, you can contact Katie! (Find the contact info under the Home page @ “Contact Us”).
- If you refer a friend and they order, you get 15% off your next week’s order! Please send Katie an email when you have referrals, and she will send over the gift-code. katie@katiesplates.com