How it Works
How It Works
Orders close Sunday at 4:30 PM · Deliveries Monday–Thursday 2:30–5:30 PM
1. Menu is Posted
The weekly menu is posted Sunday night for the following week (Monday–Thursday).
2. Place Your Order
Orders are placed online and must be submitted by Sunday at 4:30 PM.
3. We Cook
Meals are prepared fresh on the day they are delivered.
4. Delivery Window
Deliveries run Monday–Thursday between 2:30–5:30 PM.
5. Reheat & Enjoy
Meals arrive fully cooked and ready to reheat.
Delivery Area (Birmingham, AL)
If you’re outside our delivery range, pickup is available.
Ordering
When is the menu open?
The menu opens Sunday night and closes the following Sunday at 4:30 PM.
When is the new menu posted?
The menu for the following week is posted Sunday night.
What is the order deadline?
Sunday at 4:30 PM.
Can I place a late order?
Here is a link to the late order menu: https://www.katiesplates.com/collections/extras-late-orders
Can I cancel or get a refund?
Cancellations and refunds must be requested before the Sunday order deadline.
After that time, refunds cannot be issued.
Emergency exceptions may be made.
Are there discount codes?
Yes. First-time customers may use KPWELCOME for 15% off their first order.
Codes are entered at checkout.
How do I order for another family?
Enter their address and phone number at checkout.
Please make sure the recipient knows:
Meals are coming
Which day and time to expect delivery
To leave out a cooler if they won’t be home
We are not responsible for meals left unattended if the recipient is unaware.
How do I get menu reminders?
Sign up for our email list at the bottom of the Home page.
You’ll receive menu announcements and reminder emails each week.
Meals
How do I see meal details and ingredients?
Visit the Meals page and click on any meal photo to view pricing, serving sizes, and ingredients.
When are meals made?
Meals are prepared fresh on the day they are delivered.
Breakfasts, desserts, sausage balls, and add-ons list the day they are made.
Can you accommodate allergies?
Possibly, depending on the meal.
Please email orders@katiesplates.com before ordering.
How do I heat my meals?
Microwave: 2 minutes (black round containers are microwave-safe)
Oven: 325° for 15 minutes (aluminum pans are oven-safe)
Remove plastic sauce cups before heating.
Delivery & Pickup
When are meals delivered?
Meals are delivered Monday–Thursday between 2:30–5:30 PM.
Each meal description lists its delivery day.
Delivery notifications
Drivers will send a text when your delivery has been made.
Please do not depend on this text, as technology or service issues can occur and messages may not always go through.
Customers are responsible for knowing their delivery day and window.
What if I won’t be home?
Please leave a cooler with ice at your front door.
If no cooler is left, meals will be placed at the door, and we are not responsible for pests, animals, or temperature issues.
What size cooler do I need?
Single: at least 8 inches in diameter
Couple / Family: must fit a 13 × 11 inch pan
What if my home, apartment, or condo is hard to access?
Email detailed instructions, gate codes, or entry notes to orders@katiesplates.com after checkout.
If access takes more than 5 minutes and we can’t reach you, delivery may be delayed.
Do you offer early or preferred delivery times?
No. Delivery routes vary nightly.
What if my delivery is late?
Traffic and weather can cause delays.
If deliveries extend past 5:30 PM, Katie or Misty will contact affected customers.
Please do not reach out before 5:30 PM.
What if there is severe weather?
If deliveries are unsafe, meals will be delivered the following day.
No refunds or credits will be issued.
Can I pick up instead of delivery?
Yes.
Pickup location & time:
1:30–2:00 PM
4500 Montevallo Road
Birmingham, AL 35210
Please email or reply to your confirmation email to let us know you’re picking up.
Contact & Support
Order questions or help ordering:
📧 orders@katiesplates.com
📱 Misty: (205) 441-5326
Delivery range questions:
📧 orders@katiesplates.com
📱 Misty: (205) 441-5326
You may also check the delivery map above.
Late delivery concerns (after 5:30 PM):
Email us at orders@katiesplates.com or text Misty @ (205) 441-5326